TERMS & CONDITIONS

GENERAL

The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entire website.

PRIVACY POLICY

Please see Privacy Policy page, which states how we will use your information. We take our customers privacy very seriously.

12 MONTH WARRANTY

All products are guaranteed for 12 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee.

24 MONTH WARRANTY (GOCONNECT & PROCONNECT)

All products are guaranteed for 24 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee.

COLOUR TEMPERATURE

The colour appearance of an LED bulb is a complex mixture of gases and materials which, together, define the colour the human eye sees. In fact, all LEDs are white in colour before a defined concentration of gas is infused to create a desired colour.

With this technical process, the visual colour produced is measured on the light wavelength spectrum and is defined as a colour temperature. White and Warm White are the most difficult colours to create, and matching production from batch to batch and year to year is almost impossible to replicate exactly.

This is a common concept in our industry, however we work extremely closely with our factories to keep the colour temperature consistent across all of our lighting ranges, although we cannot guarantee a 100% match all of the time.

We would advise customers to be aware of this potential difference in colour temperature when incorporating different batches into the same project.

ORDERS

Orders can be placed online for delivery in the UK. For orders to be delivered outside of the UK, it is advised to discuss your order by email before placing an order. All orders that you place on Festoon Lighting Shop will be subject to acceptance in accordance with our Terms and Conditions. The confirmation stage of the checkout process sets out the details of your order.

DISCOUNT CODES

Only one voucher code can be used per transaction and we regret that we cannot retrospectively apply a voucher code to your order. If you place an order without correctly applying the promotional code, or if you receive a voucher code through a marketing email or a social media promotion after you have placed an order, we are not able to reimburse you, regardless of how recently the order was placed. If you believe that you have a valid promotional code that is not working, please contact us so that we can investigate this. We cannot accept any promotional codes after their stated expiry date. Festoon Lighting Shop reserves the right to cancel any order if they feel a discount or discount code has been misused in any way.

DELIVERY

We strive to offer the best delivery service available by using DPD Local who provide a 1-2 day UK delivery. For overseas deliveries we use DPD. Overseas shipping costs are quoted during the checkout process but are subject to change when we obtain a quotation from the courier company. If the quote from the courier company is more than quoted in the checkout process we will need to take further payment to cover this before the order can be dispatched. If your parcel from us has not arrived this must be reported within 10 days of the last estimated delivery date provided at the time the order was placed.

PRICING, AVAILABILITY, PRODUCT IMAGES & DESCRIPTIONS

Whilst we try and ensure that all details, descriptions, images and prices which appear on Festoon Lighting Shop are accurate, errors may occur from time to time.

PAYMENT

When you go through to the checkout page of our website you will be viewing a secure page to make your payment as safe as possible. We are SSL encrypted with 256-bit encryption. Your desired payment method can be selected during the checkout process.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk. We make it easy for our customers to return faulty, damaged or unwanted goods.Please Note: 
Heavy Duty Festoon Lighting (BC) | 5m to 100m Bespoke Lengths | 0.5m & 1.0m Spacing (Permanent Outdoor Use) are cut and sealed lengths to order and is a none refundable item in less there is a fault with the product.

PRICE MATCH GUARANTEE

If you can find a cheaper quote for the same product (has to be same quality & specifications), we will beat or match the price. Please forward us a copy of your invoice/quotation along with a link to the product website url address. We reserve the right to refuse a price match guarantee if we feel a customer is trying to mislead or misused this offer in anyway.

OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. All rights on this website are owned by Festoon Lighting Shop. The website is for personal and commercial use. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Festoon Lighting Shop and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Festoon Lighting Shop liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

ELECTRICIANS AND INSTALLERS

Please test and check all items are in full working order before installation. Please do not book an electrical contractor until you’ve received all your items and you are happy with them. Festoon Lighting Shop cannot be liable for any losses caused by delayed delivery, pre-booked electrical installers and hiring of installation aids.

LAW AND JURISDICTION

These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.

DATA PROTECTION

We take data protection very seriously and fully comply with Data protection act 1998. For full details see our Privacy Policy page.